Privacy Policy

Mountain Ridge Services ("Mountain Ridge," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, contact us, or request services. Effective date: May 2026.

We may collect:

• Contact information such as your name, phone number, email address, and service address
• Service request information including appointment requests, equipment details, and notes you provide
• Communication information such as phone calls, emails, and text messages
• Website usage information including browser type, pages visited, device information, and analytics data collected through cookies or similar technologies

We may use your information to:

• Schedule appointments and provide HVAC services
• Send appointment confirmations, reminders, and service updates
• Respond to questions and customer support requests
• Improve our website, services, and customer experience
• Maintain security and help prevent fraud or misuse

If you provide your phone number and opt in to receive text messages from Mountain Ridge Services, we may send messages including:

• Appointment reminders and confirmations
• Technician arrival updates
• Service notifications and follow-ups
• Estimates and customer support communications

Message frequency may vary. Message and data rates may apply.

We do not sell or rent your personal information.

We do not share SMS opt-in consent with third parties for their marketing purposes.

We may share limited information with trusted service providers that help us operate our business, such as scheduling or communication platforms, only as necessary to provide services and send communications.

You can opt out of receiving text messages at any time by replying STOP to any message.

For assistance, reply HELP or contact us directly through the contact information listed on our website.

We may use cookies and similar technologies to improve website performance, analyze traffic, and better understand how visitors use our website. You can modify cookie settings through your web browser.

We use reasonable safeguards designed to help protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.